Refund policy

At Scentimus, we take care to inspect and securely package every fragrance before shipment. Due to the personal-use nature of fragrance products, all sales are final, and we do not accept returns, exchanges, or refunds for change of mind, scent preference, or unwanted products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, leaking, defective, or you receive the wrong product, Scentimus will review the issue and may provide a replacement at no additional cost once the claim is approved.

Customers must contact Scentimus Customer Service within 48 hours of the package being marked as delivered. To verify the issue, you must provide your order number, clear photos or video of the product, shipping box, packaging materials, shipping label, and the damage or incorrect item.

Replacement Requirements

Please keep the product and all original packaging until your claim has been reviewed. Scentimus reserves the right to deny a replacement when sufficient proof is not provided, the claim is submitted outside the required timeframe, or the damage appears to have occurred after delivery.

Approved claims will generally be resolved by sending a replacement of the same product, subject to availability. If the original item is unavailable, Scentimus may offer a comparable replacement or another appropriate resolution.

Final Sale

We do not provide returns or refunds because a customer does not like the fragrance, changes their mind, ordered the wrong scent, or expected the fragrance to smell differently. Fragrance performance and scent perception can also vary depending on individual skin chemistry and personal preference.

Contact Us

For an order issue, contact Scentimus Customer Service within 48 hours of delivery and include all required proof so we can review your claim as quickly as possible.

Scentimus — Affordable fragrance. Premium experience. Customer satisfaction matters.