Shipping policy
At Scentimus, our goal is to process your order quickly, package your fragrances securely, and get them on their way to you as soon as possible.
Order Processing
Orders are typically processed and prepared for shipment within 1–2 business days (24–48 business hours) after the order is successfully placed. Orders placed on weekends or holidays may begin processing on the next business day. During holidays, promotions, or periods of high order volume, processing may take slightly longer.
Shipping & Delivery
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. Delivery times begin after the carrier receives your package and may vary depending on the destination, shipping service, weather, holidays, and carrier delays.
Please note that the 24–48 hour timeframe refers to order processing and preparation, not guaranteed delivery within 24–48 hours.
Fragrance Shipping
Because certain fragrances containing alcohol may be subject to transportation and hazardous-material shipping requirements, some Scentimus orders may need to be shipped using an eligible ground transportation service. This can affect the delivery options and estimated transit time available for your order.
Free Shipping
Scentimus offers free standard shipping on qualifying U.S. orders of $99 or more after applicable discounts and before taxes. Orders below the free-shipping threshold will have available shipping rates displayed during checkout.
Tracking Your Order
Once your package has shipped, tracking information will be sent to the email address or phone number provided at checkout. Please allow time for the carrier's tracking system to update after your shipping confirmation is received.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, contact us immediately. We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee changes once an order has been processed or transferred to the shipping carrier.
Lost, Delayed, or Damaged Packages
If your tracking information shows an unusual delay, your package arrives damaged or leaking, or you receive the wrong item, please contact Scentimus Customer Service within 24–48 hours of delivery or discovery of the issue. Include your order number and, for damaged or incorrect orders, clear photos of the product and shipping packaging so we can review the issue promptly.
Carrier delays that occur after a package has been accepted by the shipping carrier may be outside Scentimus's direct control, but our customer service team will assist you with the appropriate next steps.
Customer Service
We want every Scentimus order to arrive safely and provide a smooth customer experience. For questions regarding orders, shipping, tracking, delivery, or damaged items, contact our Customer Service team through the contact information listed on our website.
Customer Service Response Goal: Within 24–48 business hours.